Question 1

Shipping

Accepted Answer

Angelica Timas uses 3 different carriers to make sure your items arrive to you on time:

FedEx
UPS (United Parcel Service)
USPS (United States Postal Service)
When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

UPS has teamed up with the United States Postal Service (USPS) to make certain deliveries for normal or standard shipping. Under the UPS Smart Delivery Options, UPS will transport the package initially. The package will then be handed over to your local USPS to deliver to you.

Merchandise you order may be filled from several locations, and items may arrive separately. If this is the case:

You will not incur additional shipping charges under these circumstances
Your shipping charge (if applicable) will simply be split across the multiple packages when your order is shipped
Please note: orders being shipped to a P.O. Box address will be delivered by standard delivery only and are excluded from the expedited shipping options.

Question 2

How to I return or Exchange Items

Accepted Answer

To return your product, you should mail your product to: [ENTER ADDRESS HERE]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Question 3

What counts as business days?

Accepted Answer

Business days are Monday to Friday, except federal holidays for merchants in the United States, and Statutory holidays for merchants in Canada, the United Kingdom, Ireland, Australia, and New Zealand.

Question 4

Delivery

Accepted Answer

All our garments are hand-made and produced on request. In order to set clear and realistic shipping expectations for our customers, please allow 3-5 business days processing time (The estimated time between purchase date and ship date.) in addition to delivery time.
For a complete list of delivery times click here (OPENS DELIVERY PAGE)

Question 5

How long does it take to get a refund?

Accepted Answer

We submit any refund you make to our customer's bank immediately. They will then receive the funds from a refund in their account approximately 5–10 business days after the original refund. (This is an aspect of how the banking system works.)

Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.

When a charge is refunded inside the authorization period of a charge (partial or full) the customer might not see a line item on their statement for a refund as we simply adjust the capture amount for the charge when it settles. They might still see the charge as “Pending” on their statement until the period expires.

If you would like assistance in determining the status of a refund you have processed, you are welcome to contact us for a refund reference number.

Question 6

What are the payment methods available?

Accepted Answer

Our store accepts payments with: PayPal Express Checkout, Visa, Master Card, American Express, Discover, Apple Pay, Amazon Pay, FuturePay, and PUT IT ON LAY-BUY .

Question 7

Can I pay using PayPal without a PayPal account?

Accepted Answer

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how PayPal works for you.

Question 8

What is the Policy on Custom Made Clothing?

Accepted Answer

Custom-made clothing garments are uniquely tailored to each customer individually based on body measurements to customize the pre-existing pattern, therefore we are unable to accept made-to-measure returns.

Fittings are scheduled with client to ensure the garment fits, prior to final delivery, should a garment require alterations, they are made during the scheduled fitting.

Once the garment has clients final approval, and provided that the customer´s measurements have not changed (i.e. fluctuation in weight, changes in measurements). alterations may be possible at additional costs.

Frequently asked questions